Los objetivos del curso se centran en enseñar al alumno un nivel alto de inglés para entender cuando le piden la cuenta, qué son recibos y facturas; para expresar sugerencias y consejos, entender sobre pedidos, dudas de los clientes, para describir y diferenciar las tipologías de tiendas; para tomar notas de pedidos, describir presupuestos, hacer facturas, pedir disculpas y para mantener una conversación por teléfono.;

MÓDULO I. MONEY AND CREDITS

TEMA 1. LISTENING

1. Deals with money and change.
2. Understands when people ask for the bill.
3. Knows what receipts and invoices entail.
4. Deals with money, change, and money exchange.

TEMA 2. READING

1. Understands texts related to money currency, bills and invoices.
2. Is able to deal with credit card payment.

TEMA 3. WRITING

1. Writes bills, receipts and invoices.

TEMA 4. SPEAKING

1. Asks politely for money.
2. Is able to make and explain money exchange.
3. Is able to thank people.
4. Can invite them to come back.
5. Expresses gratitude for their preference.

TEMA 5. VOCABULARY

1. Money
2. Expressing gratitude
3. Expressing preferences
4. Inviting people
5. Expressing quantities
6. Cardinal numbers

TEMA 6. GRAMMAR

1. Can/can’t (ability and permission)
2. Going to future
3. Expressing quantities
4. Adverbs of manner

MÓDULO II. TYPES OF SHOPPING FACILITIES

TEMA 1. LISTENING

1. Can understand basic requests.
2. Is able to understand people’s doubts related to the articles he/she sells.
3. Can understand descriptions of different types of shops.

TEMA 2. READING

1. Reads and understands short texts about selling.
2. Reads texts related to different types of shopping facilities

TEMA 3. WRITING

1. Can write short texts describing the products he/she sells.
2. Can write texts describing the sales process

TEMA 4. SPEAKING

1. Can help people.
2. Describes the shop services and products.
3. Talks about them in a simple way.
4. Is able to give simple directions.
5. Is able to describe different types of shops.
6. Can discuss sales products.

TEMA 5. VOCABULARY

1. Sales vocabulary
2. Giving directions
3. Cardinal numbers Colours
4. Shapes
5. Sizes

TEMA 6. GRAMMAR

1. Difference between –ing and –ed adjectives
2. Two-word nouns
3. Prepositions
4. Past continuous
5. Could

MÓDULO III. COMMERCE

TEMA 1. LISTENING

1. Can understand people’s requests.
2. Is able to understand people’s doubts.

TEMA 2. READING

1. Can read and understand texts related to requests, likes and dislikes, cheques and invoices.

TEMA 3. WRITING

1. Can write a simple business letter.

TEMA 4. SPEAKING

1. Is able to make suggestions.
2. Can help people.
3. Can simulate buying and selling contexts.

TEMA 5. VOCABULARY

1. Buying and selling
2. cheques
3. business letters
4. invoices and receipts

TEMA 6. GRAMMAR

1. Because; but; so
2. ing nouns (gerund)
3. Verbs with two objects
4. Verbs + object + infinitive
5. Present perfect
6. For and since

MÓDULO IV. TELEPHONE SALES

TEMA 1. LISTENING

1. Is able to understand people’s requests.
2. Can establish a selling conversation on the phone.

TEMA 2. READING

1. Reads texts related to telephone sales.

TEMA 3. WRITING

1. Can write basic texts describing telephone sales interaction.

TEMA 4. SPEAKING

1. Can give explanations and convince people.
2. Can help people buy through using the phone

TEMA 5. VOCABULARY

1. Making requests
2. Expressing suggestions
3. Giving explanations

TEMA 6. GRAMMAR

1. Must/have to
2. Habitual actions in the past: used to
3. Phrasal verbs
4. probability
5. first conditional
6. second conditional

MÓDULO V. FINAL TASK - AT THE SHOPPING MALL

1. Course evaluation